Dearest Customers,

 

As the circumstances and recommendations around Covid-19 rapidly evolve, we have implemented a number of in-store changes to keep our Farm Store team and shoppers safe. Please keep in mind that this is a guideline that is subject to change at any time.

 

Keeping Staff and Customers Safe

Our current store hours of 10-6 allow extra time for vigilant daily cleaning of the entire premises and stocking the shelves so we're ready to welcome customers at 10. We are sanitizing carts and baskets after each use, cleaning PIN pads and counters after each customer, offering hand sanitizer at the door (and throughout the store) and our staff are wearing gloves. Our cleaning measures and effective hand-washing procedures are extensive and frequent. If any staff or their family members develop symptoms of Covid-19 such as fever, cough, sore throat or respiratory distress they will not come to work or be on the premises. 

Please note we are now open Monday-Saturday 10-6, closed on Sunday. You may still place a grocery order on Saturday for pick up on Sunday. Our hours are subject to change; please follow us on social media to stay up to date.

 

Help Us to Help You

In order to maintain the recommended social distancing (1.5m) and to minimize the number of people in the store, we kindly ask that customers assign only one family member to do the shopping and that any customers with any symptoms of Covid-19 such as fever, cough, sore throat or respiratory distress refrain from entering the store.

 

Personal Shopping

We are now offering our members the option to email their grocery order to be filled by our team. Here is how that will work: 

  • ORDER ONLINE: We have a great new online ordering system to help all of us! Head here to get your order started.
    Take time to create just one comprehensive online shopping list of $75 minimum. This service is not for small grocery orders but intended to support your grocery needs for approximately one week. We will do our very best to fulfill your order but will not be calling or emailing for substitutions, and of course we will only charge you for items we have in stock. This service is for members only and is subject to availability.

  • PICKUP AND PAYMENT: We will call you when your personal shopping order is ready for pickup at which time you pay by credit card over the phone. You will only be charged for the items we have in stock. Please call us when you arrive and we will bring your order to your vehicle. We have two parking spots reserved for grocery order pickup in front of the store.

A Few More Changes in Store

In keeping with our commitment to a safe shopping environment and continued essential services to our customers:

  • CFS for the Soul will be closed until further notice

  • CFS Mezzanine will be closed until further notice 

  • Bar and table seating has been removed

  • All demos & workshops are cancelled until further notice

  • Tea, popcorn, and Santevia water samples have been removed

Food and Product Availability

We have spent 25 years building excellent relationships with our suppliers and they have assured us that we are a priority and the shelves of the Community Farm Store will be stocked in the weeks to come. With the increased demand for specific items in grocery, cleaning and wellness, there have been more empty spots on our shelves than ever before for which we sincerely apologize but happily, new stock is arriving daily. 

 

CFS Wellness Department

We are here to help provide support, immune builders & virus busters, and whole foods to keep you resilient. Our team is working diligently to ensure stock of our most effective allies.

 

Local Produce

We love our farmers and proudly offer a super incredible and diverse selection (increasing by the week!) of local and BC grown organic produce. Even so, we encourage you to find out about local CSAs and support your local farmers in any way you can. Any questions about purchasing or selling of organic produce can be directed to our Produce Manager Helen; email her at produce@communityfarmstore.ca. 

 

Duncan Garage Cafe & Bakery

As many of you know already, the Duncan Garage Cafe & Bakery is one of the many restaurants who have chosen to close for the safety of their staff and community. This was not an easy decision for Susan and her team, but we are happy to say that we will be offering some of their baked treats and granola. Stay tuned for further "take home" offerings while we eagerly await their reopening! (If you have not seen their amazing transformation of the Garage Farm Store space you will be in for a treat!)

 

New Hours for Freya Sophia Waldorf Store

Starting next week, the Freya-Sophia Waldorf Store and Steiner Bookshop will be open on Wednesday, Thursday, Friday and Saturday from 10-4. The store is filled to the brim with great things for the kids to do, craft and art supplies, Easter fun, Uriel home remedies and the most amazing selection of books for all ages on all subjects. We also have an excellent selection of educational resources for all ages.  Do stop in to see the selection. We are here to help and we have many books and resources that may help you to meet these challenging times. 

 

Gratitude! 

We thank you from the bottom of our hearts for your continued patronage and especially for all of your expressions of appreciation and support. Each day we are inspired by the level of kindness and generosity being displayed by our customers to each other and to our staff, giving space where needed and having patience when you find yourself in the occasional longer than usual line-ups. It is an honour to serve you.

 

Our Commitment to You!

Our promise to you, our customers, is to stay true to our mission to be ambassadors for the community and the planet. We will rise to the challenge of these times to provide a safe shopping environment while maintaining a vibrant, light-filled atmosphere of good food, good will and good cheer. An atmosphere that fills the heart and feeds the soul.  We are a team of just under 60 dedicated individuals who truly love their workplace and the community we serve.

 

If you have any questions about the above changes as you shop, please don't hesitate to ask any of our staff for more information.


Nicolette, Tami and the Community Farm Store Team